Dispensaries across the U.S. are embracing in-store kiosks and tablets as more than just a tech upgrade—they’re using them to reshape the customer experience and improve operational efficiency. Whether it’s reducing wait times or offering personalized product recommendations, these devices are proving to be valuable assets on the dispensary floor.
Streamlined Ordering and Faster Service
Digital kiosks and tablets give customers the ability to browse menus, learn about products, and place orders without waiting for a budtender. This self-service setup helps reduce bottlenecks, especially during busy hours, by allowing multiple customers to shop simultaneously. With less pressure to serve every customer face-to-face, dispensary staff can redirect their attention toward fulfilling orders quickly and helping those who need more one-on-one guidance.
Dispensaries using these systems have reported shorter lines, faster turnaround, and an improved sense of flow throughout the store. The result is a more enjoyable experience for both new and returning shoppers.
Empowered and Educated Consumers
Many cannabis consumers prefer to take their time when shopping, especially those unfamiliar with product types or cannabinoid content. Kiosks and tablets provide a low-pressure environment to explore live inventory, read strain information, review lab results, and compare pricing at their own pace.
These systems also benefit tech-savvy shoppers who enjoy the convenience of digital ordering. Customers can filter by product category, effect, potency, or even brand, which helps match them with products that suit their individual needs. For many, the ability to browse and place an order without having to ask questions is a welcome alternative to traditional counter service.
Boost in Order Value and Brand Visibility
Digital menus on kiosks often feature built-in upselling prompts that suggest complementary items—such as pairing a vape cartridge with a battery or offering discounts for bundle purchases. This capability leads to increased average order values, as customers are more inclined to add additional products while browsing on their own.
The visual nature of these interfaces also gives cannabis brands greater visibility. Featured product images, promotional banners, and educational pop-ups allow dispensaries to spotlight top-sellers, new arrivals, or limited-time offers right on the screen—providing a valuable marketing tool that drives engagement and sales.
Real-Time Inventory and POS Integration
Tablets and kiosks are usually linked directly to the dispensary’s point-of-sale and inventory systems. This integration ensures that customers see only what’s in stock, reducing the frustration of out-of-stock orders and limiting confusion at checkout. For dispensary managers, it provides real-time insights into customer behavior, product demand, and purchasing trends that inform smarter stocking and staffing decisions.
The ability to run promotions through the kiosk interface—like time-limited deals or loyalty rewards—adds another layer of flexibility and marketing reach without overburdening staff.
Improved Accessibility for All Customers
Many of today’s kiosk systems are designed to accommodate diverse customer needs. With multi-language options, voice guidance, or large text features, these tools make cannabis shopping more inclusive for non-English speakers and those with visual or hearing impairments. This inclusivity builds customer trust and expands the dispensary’s appeal to a wider audience.
A New Standard in Retail Cannabis
As digital ordering becomes more normalized across retail sectors, its impact on cannabis shopping is unmistakable. Dispensaries that adopt kiosks and tablets are finding new ways to enhance service, boost revenue, and create a more informative, seamless experience for their customers.
Technology on the sales floor is no longer a novelty. For dispensaries aiming to stay ahead in a competitive market, it’s quickly becoming a standard part of the modern cannabis retail experience.